At Incodin Technologies, we strive to provide high-quality services to our clients. This Cancellation and Refund Policy outlines our guidelines regarding cancellations and refunds for the services we offer. By engaging with our services, you acknowledge and agree to the terms outlined in this policy.
1. Website Development Services
1.1 Website Building and Editing: Once the website development process has been initiated and the website is built or editing work has been started, we do not offer refunds. Our team invests time and resources into designing, developing, and customizing websites based on client requirements, and these services are non-refundable.
1.2 Complaints and Partial Refunds: If a client expresses dissatisfaction with the progress or quality of the website during the development process and requests a refund, we will assess the situation on a case-by-case basis. In some instances, we may decide, at our sole discretion, to issue a partial refund if we determine it to be appropriate and fair. However, clients are not entitled to a refund solely based on their dissatisfaction, and any refund decision will be made at our discretion.
2. Hosting Services
2.1 Hosting Payments: Payments made for hosting services are non-refundable. Once a client has subscribed to our hosting services and the payment has been processed, no refunds will be provided for any unused portion of the hosting period.
3. Communication and Dispute Resolution
3.1 Client Communication: We encourage open communication between our clients and our team. If a client has any concerns or issues regarding our services, we urge them to reach out to our support team promptly. We are committed to addressing and resolving any concerns to the best of our ability.
3.2 Dispute Resolution: In the event of a dispute regarding refunds or any other matters related to our services, we will make reasonable efforts to resolve the issue through mutual discussion and negotiation. If a satisfactory resolution cannot be reached, both parties may seek legal remedies as per the agreed-upon terms and conditions or applicable laws and regulations.
4. Changes to this Policy
We reserve the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage clients to review this policy periodically to stay informed about our cancellation and refund practices.
5. Contact Us
If you have any questions, concerns, or requests regarding this Cancellation and Refund Policy or our practices, please contact us at [email protected].
By engaging with our services, you acknowledge that you have read and understood this Cancellation and Refund Policy and agree to its terms.